Covid-19: General Info & FAQ
Last Update: 4/7 6:44PM EST
Important Coronavirus Update
The rising concerns surrounding coronavirus (COVID-19) have impacted the schedules for major sports leagues worldwide. With most of the major US leagues on a suspension from play, we wanted to provide a place where our players could get a status update of what's still happening and for questions to be answered. DraftKings is committed to helping resolve any issues our community may face as a result of the current challenges. Since this situation is fluid, this page serves as a place you can come to find the latest news on DraftKings’ game and contest cancelations and schedule changes, games that are available to play, as well as answers to some of the questions you may have. We will continue to update this page with new information as it becomes available.
The well-being of our customers is our highest priority and our hearts go out to all who have been affected by the coronavirus. We appreciate your understanding as we all, together, navigate this rapidly changing environment. We remain committed to being transparent, responsive and to keeping you informed of any changes we make as we all hope for a return to normalcy soon.
What happens to my entry fee for a contest I entered, but has now been canceled due to an event cancelation or postponement?
I have specific contest tickets that are set to expire and I will not be able to use them. What will happen to these tickets?
Will Achievements be adjusted for a potential shortened season?
What will happen to my March Mania 168K Tournament Ticket?
What happens to my NCAA Conference Championship future if the team was deemed the winner because they won the regular season title?
What happens to my team season win total Over / Under bet in a league that has postponed play?
What happens to my team season win total Over / Under if a league's season is shortened?
Whats the status of the Spring Sports Betting Championship?
What happens to my bet in the following scenario:
Are DraftKings Sportsbook retail locations still open?
During these unprecedented times, we continue to offer our sportsbook and casino products, and hope they provide you with a source of entertainment and fun. However, we want to reiterate that gambling should be done safely and responsibly.
Safe and responsible play is the cornerstone of DraftKings’ commitment to our customers, and If for any reason your play does not feel fun or safe, please take advantage of the tools we offer for responsible play, or contact your local responsible gaming organization. You can also contact our partner organization, the National Council on Problem Gaming.